Bulk Order Guide – Everything You Need to Know Before You Buy in Bulk

1. Minimum Order Requirements

Before placing a wholesale or bulk beauty order, it’s important to know the minimum order requirements.

Minimum Order: The standard minimum order value is $750
Who Can Order: Both registered businesses and verified resellers can place bulk orders.
Purpose: Minimum order thresholds help ensure efficient logistics and fair pricing for all wholesale

2. How to Place a Bulk Order (Step-by-Step Process)

Here’s a simple 5-step guide to placing your bulk order smoothly:

Create or Log in to Your Account on our official website.
Browse Products and select your desired quantities.
Add to Cart and click “Request Bulk Quote” for large quantities.
Confirm Your Order once pricing and stock availability are verified.
Make Payment within the stated terms (see payment section below).

3. Account Registration & Business Verification

To qualify for wholesale prices and bulk order discounts:

Account Registration is required.
Some bulk orders may need business verification (reseller certificate, tax ID, or business license).
For international buyers, additional import documentation may be requested.

4. Product Availability & Stock Checks

Before confirming your order:

Buyers can check product availability directly on each product page.
If an item shows “In Stock,” it’s ready for immediate dispatch.
For out-of-stock items, we’ll provide a lead time (usually 5–7 business days for restocking).
You can also request an email notification once your preferred items are restocked.

FAQ: What if my bulk item goes out of stock after I order?

➜ Don’t worry: we’ll contact you immediately to offer a replacement product or an estimated restock timeline.

5. Order Modifications & Cancellations

We understand that plans can change. That’s why we offer a 6-hour modification window after order submission.

Within 6 Hours: You can update quantities, change items, or adjust shipping addresses.
After 6 Hours: Orders are processed for shipment and cannot be modified.

Cancellation Policy:

Orders cancelled before processing receive a full refund.
Orders cancelled after processing may incur a 10% restocking fee.

FAQ: Can I cancel a bulk order after it’s shipped?

➜ Unfortunately, once shipped, cancellations are not possible. You may initiate a return request after delivery (if eligible).

6. Shipping & Delivery Information

We proudly partner with UPS and FedEx for reliable and fast shipping.

Shipping Carriers: UPS & FedEx
Delivery Time: 2–3 business days (within the continental U.S.)
Shipping Costs: Calculated at checkout based on weight and destination.
Responsibility: Buyers are responsible for shipping fees unless otherwise stated.

Inspection Requirement:

Inspect all packages upon delivery.
Report any damages, shortages, or discrepancies within 48 hours to qualify for replacements or Refund.

FAQ: Who pays for shipping on a bulk order?

➜ Shipping costs are generally paid by the buyer unless otherwise noted in a promotional agreement.

FAQ: What if my package arrives damaged?

➜ Contact us within 48 hours with photos; we’ll assist with replacement or credit.

7. Payment Terms & Policies

To make your wholesale experience smooth and transparent, we accept the following business payment methods:

ACH Transfer
Wire Transfer (from registered business accounts only)

Payment Timeline:

Payments must be received within 3 days of order confirmation.
Late Payments: Orders paid after 3 days are subject to a $50 late payment penalty.
Orders will not be shipped until full payment is confirmed.

FAQ: Can I use a credit card for my bulk order?

➜ Currently, we only accept ACH and wire transfers to ensure secure and verifiable business transactions.

8. Contact Information

If you have questions, custom requests, or want to discuss special pricing:

Sales Email: sales@heavenprime.com
Phone Number: +1 (772) 296 6554 (for bulk order inquiries)
Business Hours: Monday – Friday, 9:00 AM to 6:00 PM (EST)

We aim to reply within 24 hours.

9. Frequently Asked Questions (FAQs)

Q1. What qualifies as a bulk order?

You qualify for a bulk order when your total order value reaches $750

Q2. How can I check if my desired products are in stock?

You can view stock levels on each product page or contact our sales team for confirmation.

Q3. Can I combine multiple items in one bulk order?

Yes, mixed bulk orders are allowed as long as the total meets the minimum order value.

Q4. How soon will my order ship after payment?

Orders are processed and shipped within 24 hours of payment confirmation.

Q5. Can I change my order after confirming it?

You have a 6-hour window to make changes; after that, orders move to processing.

Q6. How do I report damaged or missing items?

Inspect your shipment upon delivery and report any issues within 48 hours via email.

10. Summary: Why Choose Heaven Prime for Bulk Orders

At Heaven Prime, we make wholesale and bulk beauty ordering transparent, efficient, and customer-friendly. From low minimum orders to fast 2-3 day shipping, and secure business payments, our goal is to make every bulk transaction simple and stress free.

For large-volume pricing, exclusive product access, and personalized support, contact our dedicated bulk sales team today!

For more information on how to grow your business through wholesale beauty supply partnerships, visit Small Business Administration (SBA)