FAQ's
If you’re looking for quick answers, explore our FAQs below. Still have questions? Feel free to contact us anytime.
What kind of products does HeavenPrime supply?
We specialize in beauty, skincare, haircare, and personal care products from top global brands. All items are authentic and sourced directly from authorized distributors and manufacturers.
Do you sell wholesale only or retail too?
HeavenPrime is a B2B wholesale distributor. We supply to salons, beauty stores, online retailers, and resellers. Individual retail purchases are not available.
Is there a minimum order requirement (MOQ)?
Yes, our general minimum order requirement is $750, but it may vary depending on the brand or promotion.
Do you ship internationally?
Currently, we ship within the United States, with fulfillment centers located in Orlando, FL.However, international bulk shipping can be arranged upon request.
How can I apply for a wholesale account?
You can submit a Wholesale Application Form on our website.
Once reviewed, our Customer Account Management Team will approve your account and send an activation email.
How long does account approval take?
Typically, account approval takes 24–48 hours after verifying business credentials (such as reseller or tax ID).
How do I see prices on the website?
Wholesale prices are visible only after login.Once your account is approved, you can view discounted prices and place bulk orders.
How are orders shipped?
We use trusted carriers like UPS, FedEx, and USPS.Tracking information is automatically provided once your order is processed.
What payment methods do you accept?
At this time, HeavenPrime accepts ACH and wire transfers only for all wholesale orders.
We do not currently process credit or debit card payments.
After your order is confirmed, our team will provide secure wire or ACH payment instructions via email.
Are your products authentic?
Absolutely. All products distributed by HeavenPrime are 100% authentic, sourced from authorized brand partners and trusted suppliers.
What is your estimated shipping time?
Our standard shipping time is 2–5 business days within the U.S.
Delivery times may vary slightly depending on order size, stock availability, and location.
Do you provide invoices with orders?
HeavenPrime issues a commercial invoice with every order.
Each invoice includes complete supplier information, product details, quantities, pricing, and shipment data.
Our invoices follow industry-standard wholesale documentation and compliance formats, making them fully acceptable for business verification and resale purposes across major online platforms.