Terms of service

Overview

HeavenPrime is an online retail platform operated by HeavenPrime, where the terms "we," "us," and "our" refer to the business. This website offers information, tools, and services to users (referred to as "you"). By visiting HeavenPrime's site and making a purchase, users agree to be bound by these Terms of Service, which includes additional policies and conditions available by hyperlink.

These Terms of Service apply to all users of the site—browsers, vendors, customers, merchants, and content contributors. Users must carefully read and understand these terms before accessing or using the website. By using any part of the site, users accept the Terms of Service in full. If users do not agree, they should not use the website or its services.

HeavenPrime reserves the right to update, change, or replace any part of these Terms of Service at any time. Users are responsible for periodically reviewing these terms for updates. Continued use of the website following such changes signifies acceptance of the revised terms.

HeavenPrime's e-commerce platform is hosted by Shopify Inc., which enables the sale of products and services on the site.

For more details, users can visit the Terms of Service page on the HeavenPrime website.

 

1. Order Cancellation Policy:

   • Orders once placed cannot be canceled if they have been processed and payment is confirmed. Changes to order details (such as quantity, shipping address, etc.) are not allowed after 6 hours from the order placement to ensure efficient and accurate processing.

2. Payment Method:

   • Orders must be placed through bank deposit ACH/WIRE from registered business accounts only. Credit card payments and PayPal are not accepted.  payment is required within 3 days of order confirmation. If payment receipt is not sent within this timeframe, the order will be canceled and customers will be required to place a new order. 

3. Shipping Policies:

   • Shipping must be conducted through UPS or FedEx. Other carriers are not accepted. Please inspect packages for any damage or discrepancies upon receipt. Any issues must be reported within 48 hours of receiving the order to facilitate a prompt resolution.

4. Return Policy:

   • Returns are accepted within 5 days of receipt for damaged or defective goods. All returned items must be in their original, unused condition with all tags and packaging intact. A 20% restocking fee will be deducted from refunds to cover return shipping costs.

5. Minimum Order Requirement:

   • The minimum order value is $750 per item. Orders not meeting this requirement will not be processed. This policy helps maintain order efficiency and ensures that we can meet customer demands without compromising quality.

6. Damaged Goods Policy:

   • If there is damage or discrepancies with your order, please report this within 24 hours of receipt and provide photographic evidence. HeavenPrime reserves the right to require a third-party inspection at the customer’s expense for verification of damage claims.

7. Compliance Monitoring:

   • Customers must agree to our policies before placing an order. This ensures understanding and adherence to our guidelines. Customers with three policy violations will be permanently restricted from further transactions with HeavenPrime.

8. Payment Penalty for Non-Compliance:

   • If payment receipt is not sent within 3 days of order placement, the order will be canceled. For the next order placed, a $50 penalty will be added to the total payment amount as a precautionary measure. This penalty helps maintain order accuracy and ensures timely processing.

9. Minimum Order Quantity for Wholesalers:

   • To ensure supply chain stability, a minimum order value of $750 per item is required for wholesale orders. Orders not meeting this requirement will not be processed. This policy is designed to maintain order efficiency and meet customer demands without compromising quality.

10. Product Availability:

    • All products are subject to availability. We reserve the right to limit quantities and to discontinue products without notice.

11. Third-Party Inspection for Discrepancies:

• In cases where discrepancies are reported, HeavenPrime may require a third-party inspection at the customer’s expense for verification. This policy ensures accurate assessment and resolution of issues related to damaged goods or discrepancies.

1. Compliance with U.S. Wholesale Regulations:

• Customers must adhere to all U.S. federal and state wholesale regulations when placing orders. This includes maintaining proper documentation such as reseller certificates and business identification numbers. Failure to comply will result in order cancellation and a ban on future transactions.

1. Prohibition on New Orders for Delinquent Accounts:

• If a customer fails to meet payment obligations for a previous order, they will be prohibited from placing new orders until the outstanding balance is paid in full. This policy ensures financial stability and prevents payment delays.

1. Customer Agreement to HeavenPrime Policies:

• All customers must agree to HeavenPrime's policies before placing an order. This agreement ensures that customers understand and commit to following our guidelines. HeavenPrime reserves the right to refuse orders from customers who do not comply with these policies.

Contact Information

For any questions or concerns regarding these Terms, users can contact HeavenPrime via email at contact@heavenprime.com.

This detailed summary provides clear guidance for users on HeavenPrime’s policies, ensuring transparency and protecting both the business and its customers.